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- info@sarnaiwellness.com
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Frequently Asked Questions
Frequently Asked Questions
You can create an account by selecting the My Account / Register option on the Sarnai Wellness website and entering the required details. Having an account makes it easier to manage your orders and view your order history.
Browse the products available on the Sarnai Wellness website, select the product you wish to purchase, add it to your cart, and proceed to checkout. Enter your delivery and payment details and complete the order.
Sarnai Wellness accepts the payment methods made available during checkout. Available options may include debit cards, credit cards, UPI, net banking, and other supported payment methods.
You can check your order status by logging into your Sarnai Wellness account and viewing your orders. Once the order has been dispatched, tracking details may also be provided where available.
An order may not be completed due to reasons such as a payment failure, product being out of stock, incorrect delivery information, technical issues, or the selected location not being serviceable. Please check your details and try again.
If you receive a damaged product, please contact Sarnai Wellness as soon as possible after delivery. Provide your order number along with clear photographs or other supporting information so that we can review the issue.
Please contact us promptly with your order number and details of the missing or incorrect item. Photographs, packaging details, invoice information, or an unboxing video may be requested to help us investigate the issue.
Cancellation may be requested before the order enters processing, packing, or dispatch. Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. Please refer to our Cancellation Policy for complete details.
Eligible products may be returned subject to the conditions and time limits specified in our Return/Refund Policy. Certain products, particularly food, healthcare, personal-care, hygiene-sensitive, or opened products, may not be eligible for return.
For eligible product issues, customers should contact Sarnai Wellness within 48 hours of receiving the order. Early reporting helps us investigate the matter and coordinate an appropriate resolution.
Where a refund is approved, it will generally be processed through the original payment method used for the order. The time taken for the amount to appear in your account may vary depending on your bank, payment gateway, card issuer, or other payment provider.
Please keep your order number, registered name, contact details, product name, and a clear description of your concern ready. Photographs, videos, invoice details, or other supporting information may also be requested where necessary.
First, check the order status and tracking information provided by Sarnai Wellness or the delivery partner. If the order is delayed beyond the expected delivery period, please contact our support team with your order number so that we can check the status.
If you need to change your delivery address, contact Sarnai Wellness as soon as possible. Address changes may be possible only if the order has not yet been processed or dispatched.
Delivery availability may depend on the product, delivery location, courier service, and applicable serviceability restrictions. You can check the availability of delivery to your location during checkout.
Product suitability may vary from person to person. Customers should carefully read the product label, ingredients, directions, warnings, and other information before use. For medicines, healthcare products, or products requiring specific precautions, consult a qualified healthcare professional where appropriate.
You can contact Sarnai Wellness through the customer-support details or Contact Us page available on our website. For product-quality, order, delivery, or other service-related concerns, please provide your order details so that we can review the matter.
For any questions regarding products, orders, payments, delivery, returns, refunds, or other services, please contact us through the Contact Us page on the Sarnai Wellness website. Our support team will assist you with your query.
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