At Sarnai Wellness, we aim to provide a smooth and reliable shopping experience. If you wish to cancel an order, you may request cancellation according to the conditions mentioned below.
Order Cancellation
Customers may request cancellation of their order before the order has been confirmed and processed for dispatch. Once an order has entered the processing, packing, or dispatch stage, cancellation may no longer be possible.
If the order has been paid for in advance and the cancellation request is accepted, the applicable refund will be processed to the original payment method used for the purchase.
Cancellation After Processing
Once an order or any product within the order has been packed, picked, shipped, or handed over to the delivery partner, the order cannot be cancelled.
If the shipment is already in transit or out for delivery, cancellation will not be available. Customers may refer to our Return & Refund Policy for applicable options after delivery.
Promotional Orders
Orders placed under special promotional offers, discounts, schemes, combo offers, or other special campaigns may not be eligible for cancellation. The terms and conditions applicable to the particular offer will apply.
How to Request Cancellation
To request cancellation, customers may contact Sarnai Wellness through the available customer support channels or use the cancellation option provided in their account, where available. Please provide your order number and relevant details so that we can process your request efficiently.
Refund for Cancelled Orders
If an eligible prepaid order is successfully cancelled before processing or dispatch, the applicable refund will be initiated to the original payment method. The time taken for the refund to appear in the customer’s account may vary depending on the payment provider, bank, or financial institution.
Important Information
Cancellation requests are subject to the order status and applicable terms. Sarnai Wellness reserves the right to accept or decline a cancellation request where the order has already entered processing, packing, dispatch, or delivery.
Any applicable refund will be processed according to the Sarnai Wellness Refund Policy and the payment method used for the order.
Contact Us
For any questions regarding order cancellation, customers may contact our support team through the Contact Us page on the Sarnai Wellness website.